The family issues helpline and emergency childcare was an attractive part of the package - it's a great way to provide additional advice and support to employees with wider caring responsibilities.

Tom Russell
Cancer Research UK


Family Advice Line

Every parent who joins the Edenred Childcare Voucher scheme has access to a free and confidential 24/7 helpline offering support and information on a wide range of issues that affect families.

From maternity care to eldercare, on matters ranging from the emotional to the financial, our advisors will offer support and assistance. This help can come from giving practical advice, sending out an information pack, arranging a visit from a health visitor or just by lending an sympathetic ear.

Examples of questions may include:

  • What benefits am I entitled to when I'm pregnant?
  • I am having problems potty training my toddler, what should I do?
  • My child hasn't got into my first choice of primary school - what should I do?
  • My teenager has been behaving badly since my divorce, is this normal?
  • My mother has developed Alzheimer's, what support is available to me?

This list is by no means exhaustive - just as each family is unique, so is each issue that they face, that is why each parent can speak to a range of lawyers, health visitors and counselors.

Employers - Enquire online here 

Or give us a call on 0843 453 4406*


*Calls cost 5p per minute plus your phone company's access charge.